Once purchased, tickets cannot be exchanged, resold or refunded.
If an event is cancelled, you will be offered a credit voucher or a refund.
If an event is rescheduled, you will be offered an exchange, credit voucher or refund.
Refunds will only cover the face value of the tickets and will not include associated booking fees, delivery charge and/or restoration levy. Refunds or exchanges must be requested from your point of purchase and can only be claimed by the person who made the booking.
Only tickets purchased through the Box Office or approved agents are valid for admission.
Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Reselling a ticket makes it void and the ticket holder may be refused entry.
Some performances may have specific conditions of sale. These will be listed on the event pages for that event on this site and it is the responsibility of the ticket holder to check this before they purchase tickets.
Tickets may be restricted to a maximum number per person for certain events.
Music Durham and its members reserve the right to make alterations to the advertised programme.